Terms and conditions:

The following terms and conditions apply to all commissioned artwork. Please read them carefully to ensure you can fully accept them. It is not necessary for the client to sign in agreement, as provision of a 50% deposit will be taken as confirmation of acceptance of these terms and conditions.

Price quotations will be provided via email by the artist Rachael Clark and are then valid for a period of 30 days. After this 30 day period has expired, if the deposit of 50% has not been paid, Rachael Clark is under no obligation to honour the quotation.

The client is responsible for providing suitable reference photos from which the artwork will be produced. It is the responsibility of the client to ensure that they have the proper permission to use any photographs and do not breach copyright laws.

The artist Rachael Clark reserves the right to refuse any commission request should she deem it not possible to complete the work to the standards she expects, for example if the quality of the reference photo is inadequate.

Rachael Clark will provide the client with an estimated start date and estimated completion date. These are estimates only and whilst the artist will try to ensure she works within this timescale the artist will not be held responsible for any delays to the completion of work. Rachael will communicate with the client if the estimated time frame cannot not be met, along with a new estimate for completion. If the client requires the artwork to be completed by a specific date, for example if it to be given as a gift, please communicate this in writing at the outset, before the deposit is paid.

The artist Rachael Clark reserves the right to share photos of work in progress to social media. If the client does not wish photos to be shared, for example if the artwork is to be a surprise gift, this must be communicated in writing prior to the commission being placed and payment of the deposit.

If the client chooses to terminate the services of Rachael Clark before the commission project is complete, Rachael Clark reserves the right to retain the deposit paid, and any artwork produced from the client’s reference photo will remain the property of Rachael Clark. 

On completion of the commissioned artwork a watermarked photo will be sent to the client for their review. At this stage the client has the opportunity to request minor alterations. 

The full balance is payable prior to collection or delivery of the commissioned artwork. Artwork will not be released to the client until the full balance has been paid. Once the full balance has been paid this signifies the client’s acceptance of the finished piece, and after this no further alterations will be made. As commissioned pieces of artwork are personal to the individual placing the commission, no refunds will be given once the final balance has been paid. 

If commissioned artwork is to be posted, it will be sent by Royal Mail tracked and insured, at the client’s expense. In the unlikely event the artwork is damaged during delivery and arrives with the client in an unacceptable state, the client must provide photographs to the artist Rachael Clark, in order that she can place an insurance claim with Royal Mail. The client will receive compensation once the claim is settled with Royal Mail. 

The artist Rachael Clark retains the copyright to the artwork created from the client’s reference photo. The client owns the original commissioned piece of artwork but is not permitted to make any reproductions of the artwork. 

Rachael Clark reserves the right to use images of commissioned pieces of artwork for marketing and publicity purposes, including on the artist’s website and on social media.